Order Terms for Wholesale Customers

User Registration & Login

In the “Wholesale Login / Register” section, you may create a new account by selecting “Register as Business” and completing the corresponding form. Upon submission, you will receive an email confirming the approval of your registration.

Once your account is activated, you gain full access to wholesale pricing and the ability to place orders.

If you are an existing customer and have forgotten your password, you may use the “Forgot Password” function. Enter your customer code, and you will receive an email with password recovery instructions.

Minimum Order Amounts

  • For orders within Greece, the minimum order amount is €300 (excluding VAT).
  • For international orders, the minimum order amount is €600.

Order Procedure

After submitting your order and depending on product availability, you will receive a proforma invoice via email, which will include:

  • the final order amount,
  • delivery timeline,
  • and shipping charges (to be paid by the customer) depending on the chosen shipping method:

Shipping options:

  • Courier delivery within Athens (€12 per box)
  • Delivery to transport agency (Athens)
    Shipping costs from the agency to your address are not included in the proforma invoice and are borne by the customer.
  • Pickup from our studio (no charge)

For international orders, customers are fully responsible for the cost and organization of their pickup from our studio in Athens.

Payment & Confirmation

Payment is made by bank transfer. By completing the payment of the proforma invoice, you fully accept the order terms.

Bank Accounts:

  • Alpha Bank IBAN: GR44 0140 2920 2920 0200 2016 521
    EFCHARIS – NIKOS PALTOGLOU & CO G.P. / HOMATINO CERAMICS
  • National Bank of Greece IBAN: GR93 0110 1540 0000 1540 0724 868
    EFCHARIS – NIKOS PALTOGLOU & CO G.P. / HOMATINO CERAMICS
  • Piraeus Bank IBAN: GR33 0171 0420 0060 4216 3631 888
    EFCHARIS – NIKOS PALTOGLOU & CO G.P. / HOMATINO CERAMICS
  • Revolut IBAN: LT17 3250 0676 8344 4935
    EFCHARIS NIKOS PALTOGLOU & SIA OE

If the transfer is made from a different bank, the customer must select the “Sender bears all fees” option. If all transfer fees are not covered by the customer, the payment will not be accepted.

Important: Please indicate your business name and order ID in the payment reference.

After completing your payment, please send the deposit slip to: info@homatino-ceramics.gr

Production & Delivery

Once your payment is confirmed, the production of your order begins.
✅ Typical delivery time is 6–12 weeks from the date of payment.

Upon completion, you will receive an email with shipping details including:

  • Shipping date
  • Number of boxes
  • Courier or transport agency

For international orders, the following information will also be provided:

  • Dimensions and total weight, so you can arrange pickup at your own cost and responsibility.
  • For international shipments, customs duties, clearance fees, and any required safety certifications are the responsibility of the recipient, depending on local regulations.

📌 Note: Goods are shipped at the buyer’s risk and expense. Deliveries take place Monday to Friday.

Exclusivity & Partnerships

Homatino Ceramics offers the possibility of exclusive representation of its ceramics under specific terms of sale, which may include:

  • a designated geographical area
  • minimum order quantity

For more details on exclusivity, please contact us via email or phone during business hours.

We also offer custom designs and exclusive collections for:

  • art shops & galleries
  • tourist shops & businesses
  • restaurants & hotels
  • retail stores
  • architects, designers, and visual artists

Additionally, the option to include a homatino x [your logo] stamp on the item (embossed) is available with an extra charge. The cost of producing the stamp is borne by the customer.

Logo Use & Copyright

Homatino Ceramics retains exclusive rights for the production of all its items and their presentation as part of its creative work.

In the context of a partnership, the studio reserves the right to use the collaborator’s logo for promotional purposes (website, social media) in connection with the partnership and collaborative project.

Return Policy

Due to the handmade nature of our products, returns are not accepted.

However, replacements are available for material failure, as described in the Product Quality & Durability Guarantee.

📌 Replacement requests must be submitted within 10 days from the invoice date. They must include the shipping note/invoice and be emailed to the seller. Replacements are completed within 9 weeks.
Homatino covers return shipping costs for one (1) replacement.

Technical Specifications & Usage Instructions

✅ Our glazes are heavy metal free and food safe.
✅ Dishwasher safe (hand washing recommended for longevity).
✅ Avoid sudden temperature changes to prevent cracking.
✅ Each item is one-of-a-kind – slight variations in color, shape, or size are to be expected.
✅ Matte finishes may be affected by strongly pigmented foods (e.g. tomato, saffron, beetroot).
✅ Low-fire items are more fragile and may absorb moisture at their base, which is natural for this technique.
✅ All products are handmade in Athens, Greece.

Contact

For more information, please contact us:
📧 info@homatino-ceramics.gr | homatinostudio@gmail.com
📞 +30 210 2775128